By Colton Hazlett, CTO & Co-Founder, Hinckley Medical
At Hinckley Medical, we’re a technology-first company serving the Emergency Medical Services (EMS) community. Our role isn’t to write, change, or suggest clinical content; that responsibility belongs to the medical professionals we serve. Instead, in OneDose, we bring your protocols and guidelines to life by extracting and organizing the critical details for quick, point-of-care reference—while keeping the full source document just a swipe away. The result: streamlined protocol execution, more efficient and accurate care, and faster documentation on every call.
Historically, onboarding a new customer began with receiving their full treatment protocol or guideline set, often hundreds of pages, then spending 20-40 hours manually extracting each piece of information and uploading each piece of critical information into our platform. Clinicians would scan through the entire set to identify treatment references such as protocols, medications, and electrical therapies, followed by a second round of review to ensure accuracy. While this approach was thorough, it was slow, and it delayed how quickly customers could begin benefiting from our software.
In an effort to ensure timeliness as well as accuracy, we built Hinckley Medical’s first-generation “OneDose AI Parser,” designed to scan and extract protocol and guideline sets directly into our system. Our Gen 1 version immediately reduced onboarding time, and in an effort to build upon that initial success, we optimized it. The Gen 2 engine has cut the extraction process from days to about 90 seconds per client, roughly a 90% reduction from initial onboarding to customer deployment. Gen 2 automatically identifies treatment references and correlates them with the appropriate details. While every output continues to undergo clinician review to ensure accuracy, the replacement of manual data entry has been transformative for both our team and the EMS professionals we serve.
Gen 3 is projected to cut our onboarding process by an additional 90%. By automating even more, our process of receiving a protocol set to have a ready-for-review account will be completed in just minutes. We strive to improve patient care by creating and utilizing software for faster deployment, fewer repetitive manual tasks, and more time for our customers to focus on patient care.
For us, leveraging AI isn’t about chasing trends; it’s about building tools that significantly improve how EMS agencies adopt technology. By employing AI internally, we’ve streamlined one of the most time-consuming parts of our onboarding process, enabling us to deliver operational accounts faster, without compromising accuracy.
We utilize AI because it’s a direct reflection of our mission: use technology to empower EMS clinicians, so they can focus on what matters most– saving lives.